WFDR

Risk Services

We offer a wide range of tailor-made commercial insurance products and solutions ranging from general businesses to specialized niche markets. We know how important it is to make sure your business is covered, it doesn’t matter how big or small your business is or the type of industry you operate in – we will accommodate your business’ specific needs. Below are some of the commercial insurance policies we offer:

Provides cover for accidental loss or damage to an organization’s tangible property and these include buildings, fixtures, stock, plant and machinery. The perils covered are fire, lightning, storm damage, explosion, earthquake, theft and other accident classes.

This package that offers wider cover for financial institutions for Money, Fidelity Guarantee and Professional Indemnity insurance.

This section provides cover against loss of turnover, standing charges and continuing costs as a result of an interruption to the business following damage by an insured peril. This is also known as loss of profits policy and cover is also put in place to protect shareholders funds.

CAR policy insures damage to any contract works including construction plant and equipment, third party property, surrounding property etc. The policy can be extended to insure the maintenance period in addition to the actual construction period.

This is a specialist cover taken by the insured to protect against financial losses incurred as a result of the insured’s clients’ failure to pay for goods supplied to them on credit due to their death or becoming disabled. It is the insurance on a debtor in favor of a lender intended.

This form of cover is needed for businesses where physical work rather than products are involved such as a vehicle or machinery repairer. For example, if a component is put back wrongly onto a vehicle or machinery and an accident results then the policy would cover for the caused damaged.

Policy covers deterioration of stock caused by either accidental breakdown of refrigeration machinery covered under your machinery breakdown policy or power supply failure, where either of the two cause increases or decreases of temperature at the refrigerated storage chamber where the stock is kept. Cover also extends to overall costs incurred in reducing or preventing further deterioration.

This covers Legal liability assumed by Directors or Officers of the company emanating from their business conduct. Should the insured suffer financial loss or damage or cause the same to other stakeholders due to decisions made by a Director or Officer, the stakeholders are entitled to sue the person responsible to the extent of the damages.

Policy insures damage to electronic equipment, damage to Insured’s inputted data and records and costs incurred to retrieve and recover lost data and records. Policy provides cover for; Repair or replacement of electronic equipment arising from sudden and unforeseen physical loss or damage, Cost of reconstruction of external data and Claims preparation costs.

This is a policy that covers that organization from litigation by its employees where the employer has failed to provide a safe working environment resulting in bodily injury or death.

Policy provides cover for unexpected and unintended the Insured is obligated to pay caused by pollution, for on site cleanup costs, physical bodily injury, sickness, disease, mental anguish or emotional distress and damage to property.

Policy covers organizations against loss of money or property due to fraud or dishonestly of an employee.

This covers organizations against litigation by other parties as a result of their operations i.e. damage of other people’s property emanating from your operations.

Cover is for goods that are loaded onto any type of vehicle for the purpose of being transported from one point to another.

Cover is for compensation for accidental bodily injury or death of an organization’s employees arising from accidents caused by violent, external and visible means on a 24-hour basis. Benefits are payable for Death, Permanent Disability, Temporary Total Disablement and Medical expenses.

Cover sudden and unforeseen physical loss or damage necessitating repairs or replacement due to causes such as defects in casting and materials, faulty design faults at workshop or in erection, bad workmanship, lack of skills, carelessness, or any other causes not specifically excluded. We also cover loss of profits following a machinery breakdown loss. Loss of income as a result of damage to machinery causing an interruption of business can also be covered as an extension.

Cover is for any vessel that floats and moves, from a simple rowing boat to an ultra large tanker. We also provide insurance cover for Pleasure Craft and Yacht. Cover is for own damage and third party liabilities.

Policy insures money in the course of transit or while it is kept in the office safes. This policy is useful for commercial organizations.

Policy covers an organization’s various types of vehicles. The vehicles covered are private vehicles commercial vehicles trucks trailers motor cycles and buses. Cover is available from basic Full Third Party, Full Third Party Fire & Theft and Comprehensive cover.

This policy provides cover in respect of various vehicles that are in custody and control of the Motor Trader which are undergoing repairs, servicing or are for sale.

Provides cover against damage to plant whilst at work or at rest and/or during installation, erection or dismantling and liabilities resulting there from.

Policy covers legal liability against you due to injury or damage caused by a product made by or sold by you.

This is so named because it acts as an umbrella, as it combines several other classes, or sub-classes within a specified class (for example Motor Third Party Liabilities, Public and Employers Liability policy). This is done to provide tailor-made covers which provide extra protection against several liability exposures encountered during the course of business operations. This cover may be taken to kick in after some existing specific covers in place have been exhausted or taken right from the onset. It’s a cheaper way of purchasing higher limits of liability insurance.

Policy insures legal liability towards third party in the event of any third party bodily injury or property damage arising from professional negligence of the insured. The policy includes insured’s defence costs and expenses. This policy is useful for professionals such as architects, engineers, lawyers, doctors, consultants, etc.

WFDR Risk Services’ Personal Insurance is dedicated to providing valued and trusted insurance solutions to the needs of private individuals. These needs can vary greatly and we are able to help just about any area, including residential property, motor vehicles and recreational boats among other properties.

Policy seeks to cover the risk associated with golfing to both amateurs and professional alike. The policy covers golf equipment, Hole-in One, legal liabilities to third parties, hire of golfing equipment following loss, damage or delay when traveling to play a game of golf and reimbursement of tournament entry fees when there is cancellation due to unforeseen sickness or accidental injury occurring.

Policy covers moveable contents of the home whilst in the home or temporarily away at a place of repair, against the perils of theft, fire, lighting, explosion of domestic gas, strikes, accidental damage to television sets, theft of laundry from washing line, theft of goods belonging to domestic workers and deterioration of foodstuff in a fridge.

Policy covers residential buildings, including fences or durawall against fire, allied perils, theft and related perils. Cover is also extended to cover liability incurred as a property owner to other parties.

Policy covers loss or damage to own vehicles and third party property damage, third party bodily injury or death.

Policy covers all the goods normally carried or worn by the insured whilst travelling. Policy offers worldwide cover. Cover is applicable to such items as mobile telephones, jewellery and precious items, laptops and other small pieces of electronic equipment, spectacles and sunglasses. It is a condition of the personal all risk section that it be issued together with the house or the contents.

This is the most comprehensive travel policy offered locally and provides cover on an international basis for Emergency Medical Expenses, Personal Injury, Trip Cancellation/Curtailment/Disruption, Personal Liability, Legal Expenses, Hijack, Kidnap and many more on a worldwide basis.

WFDR Risk Services Specialist business understands that a specialised business requires specific insurance solutions with the highest level of expertise. In this regard we provide specialised insurance cover to suit all our clients’ needs. We have partnered with various niche insurers and underwriters to offer specialized products. Our specialist teams focus on those sectors and products where we have a distinctive level of knowledge and expertise. Working in partnership with clients to manage the key risks they face, we act as their intermediary with insurers and provide related risk management, analytical, advisory and other services. Below we detail some of our specialized products.

The aerospace industry requires uniquely specialized solutions for risk management. A relatively minor fault can cause a catastrophic disaster, incurring unforeseen legal liabilities and costs for responsible parties. In many cases, a claim may not appear until years after an accident, as investigators dig deeper into the cause. In these cases, it’s crucial to have catastrophic liability insurance from a long-term partner.

Our Willis Towers Watson network provides insurance brokerage and risk management advisors to many of the world’s leading aerospace companies, the network is also a global specialist to this sector.

Our team consists of experienced general aviation brokers, claims specialists and service managers, while our processes and practices have been specifically developed to meet the demands of the general aviation sector which includes:

  • Airport ground handlers
  • Airport legal liability
  • Airside insurance
  • Airshow organisers liability
  • Air traffic control
  • Contractors liability
  • Hull and liability insurance
  • Premises, hangarkeepers and products liability
  • Refuelling liability

Cyber Risk Insurance

Cyber-insurance is an insurance product used to protect businesses and individual users from Internet-based risks, and more generally from risks relating to information technology infrastructure and activities. Unfortunately, data breaches and other cyber crimes are becoming way too common. In the past couple years, data breaches have resulted in major fines and legal fees. It’s not just large organizations that are susceptible to being hacked or getting a virus, even small businesses can experience data breach.

A data breach can damage more than just your business computer system – it also can damage your reputation and put your customers and/or employees at risk. That’s why cyber insurance can be a smart precaution for any size business.

What Is Cyber Liability Coverage?

Cyber liability insurance covers financial losses that result from data breaches and other cyber events. Many policy include both first-party and third-party coverages. First-party coverages apply to losses sustained by your company directly. An example is damage to your company’s electronic data files caused by a hacker. Third-party coverages apply to claims against your firm by people who have been injured as a result of your actions or failure to act. For instance, a client sues you for negligence after his personal data is stolen from your computer system and released online.

While cyber liability policies vary from one the next, many provide similar types of coverages. The most common coverages are outlined below.

First Party CoveragesThird-party Liability CoveragesOther Coverages
  • Loss or Damage to Electronic Data
  • Loss of Income and/or Extra Expenses
  • Cyber Extortion Losses
  • Notification Costs
  • Damage to Your Reputation
  • Network Security Liability
  • Network Privacy Liability
  • Electronic Media Liability
  • Errors and Omissions Liability
Other coverages that may be available under a cyber liability policy include various crime coverages such as computer fraud, funds transfer fraud, and cyber terrorism (acts of violence committed for political purposes).

A bond or guarantee can be described as a written understanding by the guarantor to accept responsibility for the performance of a contractual obligation entered into by the contractor liable under the contract in the event of the contractor defaulting.

Temporary Importation Bond
This covers importation privileges. Where goods are temporarily imported and then exported, firms need to be exempted from duty. This is an undertaking that if goods are not taken out by a specified date, duty will be payable by the guarantor

Warehouse Bonds
Customs require a bond on warehouses storing imported goods to ensure that duty is paid once the goods have been cleared and removed.

Removal In Transit Bonds
These cover goods in transit to another destination. For example if goods are imported from South Africa and the end user is in Zambia, the Zimbabwean freight forwarding company does not have to pay duty with respect to these goods. A removal in transit bond is put in place to ensure that goods get to the final customer without duty being paid whilst in transit.

Inward Processing Rebates
These cover the importation of raw materials without duty and the goods manufactured there from also being exported.

Agents Bond
This bond is required by Customs from forwarding and clearing companies who handle goods on behalf of other companies for the due observation of ZIMRA regulations and payment.

Advance payment Bond
This bond is required to guard against the misuse of money that is paid in advance to contractors for the purchase of materials.

Retention Bond
This bond enables the retention monies to be released to the contractor, at the same time guaranteeing the employer that in the event of default by the contractor, such monies will be paid to the employer.

Bid Bond
Bid bonds make sure that contractors submit serious bid proposals. These bonds reassure project developers that bidders have the financial credentials necessary to accept the job. If a bid is selected and the contractor declines the job or retracts the bid, the project developer can make a claim on the bond to recoup the difference between that bid and the next-highest bid.

Performance Bond
Performance bonds guarantee that contractors complete projects according to contractual terms. If a contractor fails to do so, the project developer can make a claim on the bond to access funds that can be used to pay a second contractor to finish the job.

Supply Bond
Supply bonds mandate that suppliers provide materials, equipment and/or supplies as defined in purchase orders. If the supplier fails to provide the supplies as agreed, the bond amount can be used to reimburse the purchaser for the resulting loss.

Maintenance Bond
Maintenance bonds guarantee against defective materials and workmanship for a specific time period following a project's completion. If the project is found to be defective during this time, the bond amount can be used to pay for repairs that need to be made as a result.

Administration of Estate Bond
The Master of High Court requires this bond to ensure that beneficiaries will not be prejudiced by mal-administration and fraud by the administrator of the estate.

Judicial Management Bond
This bond is required by the Master of High Court to ensure the due performance of expert management that has been called in to avoid the liquidation of a company that is experiencing financial difficulties.

Liquidators Bond
This bond is required by the Master of High Court to ensure the due performance of the person appointed in the liquidation proceedings of a company.

Railway Ledger Bond
This bond is required by the National Railways of Zimbabwe from the companies that use railway carriage facilities on credit. This bond is required as security against default of the monthly payments by the respective customs.

The nature of terrorism and political violence dictates that there is always someone who suffers. Businesses, their staff and their customers are no different. The need to protect assets and people, whilst also adequately planning for business continuity and operations, is vital, and therefore is firmly on the risk managers’ radars. Insurance has a pivotal part to play.

Coverage:

Terrorism & Sabotage
Cover is for physical damage, business interruption, contingent business interruption, denial of access, delay in start-up and advanced loss of profit for construction projects.

Strikes, Riots and Civil Commotion (SRCC)

Full Political Violence including War on Land
Covering Terrorism, Sabotage, SRCC, War, Civil War, Political Subversion, Concerted Acts and Political Intimidation.

Terrorism Liability
Public Liability and Employers’ Liability

Your Options

All three policy types typically cover property loss or damage and business interruption. They differ, however, in what the underlying cause must be:

  • Terrorism insurance typically covers acts of terrorism motivated by political, religious, or ideological purposes.
  • Political violence insurance typically covers  terrorism and riots, strikes, war, civil war, coup d’états, insurrections, and rebellions.
  • Political risk insurance typically covers a broader range of risks related to government actions and instability, including political violence, expropriation of assets, forced abandonment, currency inconvertibility, nonpayment, and contract frustration.

Having your crops insured is one thing, but what about all your farm implements and equipment? We offer customized insurance programs to cover all your farming activities. We employ an agricultural specialist, an agronomist with insurance knowledge. This allows us to offer services that go beyond insurance placement. The agriculture experts bring with them risk advisory services which helps our clients reach high yields and practice good husbandry.

Cover against loss of or damage to tobacco resulting from hail and or windstorm. The policy extends to cover the crop whilst in transit from the field to any curing facility and finally to the auction floor within Zimbabwe.

Covers farm buildings and/ or contents whilst contained in buildings or whilst in the open against fire, lightning, earthquake, malicious damage.

Policy covers all livestock whilst anywhere on the insured’s premises or whilst on any adjacent premises.

Covers the insured against losses or damage caused by fire, lightning, flooding and related perils.

WFDR Risk Services provides a customised solution based on your requirements for medical aid, medical insurance, GAP cover and out of hospital requirements. We’ll also take care of your medical cover should you travel outside of Zimbabwe.

Through our healthcare department we ensure that our clients get the best combination of price and benefits. We guide and educate our clients on how to get the best health plans which are customized to meet their specific risk profiles.

Our offering includes:

  • Medical Aid Schemes
  • Medical Aid GAP Cover
  • International Students Medical Insurance Cover
  • Group Funeral Cover

We help clients and prospects with:

  • Comprehensive assessment of their current Medical Aid cover including loss ratio analysis.
  • Making  decisions on “Self-Insurance” option, where organization has the critical mass for a “ring fence approach”
  • Full Health Insurance “Gap cover”
  • “Card acceptability” analysis
  • Periodic assessment of the Funders
  • Risk Management strategies and initiatives

If you provide professional advice or services, it’s important to protect your business against claims of malpractice or professional misconduct.

Medical Malpractice is a type of insurance cover for any actual or alleged medical negligence by a healthcare professional, including complaints lodged with the various health professions Councils.

Over the last decade, the size and frequency of compensation awards in medical negligence cases has increased dramatically, making professional indemnity & malpractice a crucially important product for healthcare professionals. This cover indemnifies you against your legal liabilities for damages for any bodily injury, mental injury, mental anguish or shock, illness, disease or death of any patient caused by your alleged negligence, including legal costs and expenses.
This cover is necessary for anyone practicing in the traditional or non-traditional medical industry, including:

  • General Practitioners
  • Specialists
  • Dentists
  • Psychologists & Counsellors
  • Pharmacists
  • Social Workers
  • Optometrists
  • Nurses
  • Radiographers
  • Clinical Technologists

At WFDR Risk Services we believe that the best insurance program will not only indemnify you in the event of a loss, but it arms you with tools to help prevent the losses or lawsuits in the first place. Our risk based approach helps our clients in minimising and or eliminating losses. Through a detailed understanding of risks we are able to help our clients minimise losses.

In today’s world it is difficult to keep pace with ever increasing legislation and regulation – firms are being exposed to new risks. There is also more personal liability being imposed on individual directors. We assist in identifying these risks and discussing the potential of insurance covers to mitigate your exposures.

Our Risk Management Activities Include:

Self-insurance is a classic risk management tool to be considered whatever the state of the economy or whether the insurance market is in an up or down cycle. Self-insurance offers a potential means for lowering overall program costs, achieving a greater degree of independence from the commercial marketplace, and achieving more effective management of claims activities.

At WFDR Risk Services we are experts in designing and managing self-insurance funds for clients, using our local knowledge and international experience. Our self-insurance consulting covers all aspects of self-insurance from initial feasibility through advice on on-going self-insurance strategy to, where required, self-insurance fund wind up.

We also provide the complete range of self-insurance fund related corporate services. From record keeping through claims and underwriting analysis to preparing financial statements, our team provides the complete range of insurance accounting and management information services. Providing regular management reports and liaising with financial and technical advisers and regulators is also part of our service.

Below are a few advantages and disadvantages of this risk management tool.

Self-Insurance Advantages:Self-Insurance Disadvantages:
  • Potential cost savings
  • Market insulation
  • Overhead expense reduction
  • Customized services
  • When fund performs well excess money can be ploughed back into the fund
  • Large initial cash outlay required
  • Temptation to borrow from the fund
  • Increased administration
  • Possible spikes in losses
  • Need to buy reinsurance coverage
  • Comparative data may be difficult to get

FACTORS INFLUENCING THE DECISION TO SELF-INSURE

There are three basic financial issues that a company needs to consider when contemplating self-insurance.

  • The size of the organisation
  • Past Loss experience
  • The Cost of Reinsurance

PREPARING A PRELIMINARY ASSESSMENT

It is relatively easy to conduct a preliminary assessment of the suitability of self-insurance for any given company. This initial assessment is conducted by us together with your in-house risk management staff.

In the preliminary assessment stages we will look at areas that include:

  • What is the organization’s appetite for retaining risk?
  • Are losses under control and less than expected for similar size firms in the same industry?
  • Is reinsurance readily available and at a reasonable price?
  • How would the existing risk management department handle the increased administrative responsibilities posed by a self-insurance program?
  • Is self-insurance compatible with the anticipated growth or contraction of the company’s operations?
  • Is senior management receptive to new risk management ideas and strategies?

INFORMATION REQUIREMENTS

The data required to complete such a study generally include:

  • A minimum of five years of historical losses & a listing of large losses over the past five years with some description detail;
  • Information pertaining to the risk management department’s staffing, structure and capabilities is also useful in assessing how best to handle the additional administrative responsibilities of a self-insurance program.
  • In comparing the cost of a proposed self-insurance plan there is need to look at actual market quotations.

MANAGEMENT OF THE FUND

Below is an indication of how the fund will be set up:

  • A self-fund agreement/service level agreement will be signed between Insurer, Broker and owner/binder holder
  • The fund will require a capital injection in cash,
  • The fund will have rules of cover, exclusions and rules on claims management.
  • An investment mandate agreement is signed between you and the administrator
  • The premium will be invested in line with Insurance’s investments policy as guided by the Insurance Act Chapter 23.01. The fund is to have an investment committee that will constitute your representatives, the broker and the underwriter.
  • Normally the broker and the underwriter are remunerated through management fees that are agreed upon.
  • The fund will have a catastrophic reinsurance cover
IF YOU ARE CONSIDERING SELF INSURANCE WFDR CAN ASSIST WITH IF YOU ARE ALREADY SELF INSURED, TALK TO US ABOUT
  • Initial performance assessment
  • Eligibility and viability review
  • Full cost benefit analysis
  • Board briefing
  • Licence application and implementation
  • Transitioning to self-insurance
  • Exit arrangements from a self-insurance scheme
  • Performance and strategic review
  • Liability management
  • Continuous improvement through application of various tools
  • Identification of new opportunities
  • Appointing preferred providers in support functions such as legal
  • Tax compliance

Our Risk Engineering division offers a wide array of services which in the main are:

  • Underwriting surveys
  • EML/MPL calculations
  • Risk management programmes
  • Due diligence
  • Disaster recovery planning
  • Infra-Red thermographic surveys
  • Environmental Risk assessments
  • Occupational health and safety
  • Emergency planning
  • Security, fidelity and fraud
  • Project risk assessments
  • Enterprise wide risk assessments
  • Post loss surveys

Getting full and proper settlement of claim is a challenge for most business entities therefore we believe broker services should be judged by the quality of its claim handling ability.

In today’s time preparing & presenting a claim can be a complex and time consuming process.

We have established a good reputation across our clients in handling property, business interruption, project, liability & employee related claim. By inculcating highest possible standard of services throughout the claim process this includes claim preparation, presentation and fast & effective step by step guidance to client which leads to an efficient settlement & claim collection process. Our client receives the same level of focused commitment and expertise during the claim as it was when they first purchased the policy.

We have earned unparalleled success in speeding up the claims process and ensuring that the value of the claim is optimised, whilst reducing your time and involvement in the loss.

Our service includes:

Claim preparation

The way that data is presented to insurers is the key to optimising claim recovery. We know precisely what information insurers require and we present it the way that they demand. This speeds up the process ultimately resulting in timely claim realisation.

Managing the Claim process

The quality of your claim presentation and supporting documentation is critical to a successful settlement. We will:

  • Minimise the time you spend in claim preparation
  • Secure prompt stage payments to help manage your cash flow
  • Expedite settlement to save time & cost

Claim settlement modelling

We develop understanding with insurers on how to expedite major claims.
These agreements are designed to ensure that all parties understand both the scope of the policy and the detail of claims process.

Trend Analysis

We monitor and track your loss experience over the years which enables us come up with risk management solutions that address your unique loss experience

Loss Support Services

Major Loss Support

A major complex loss can be very disruptive and require significant management time. In the event of a major loss WFDR establishes a dedicated project team, led by your client advocate and consisting of policy and claims experts. The team will manage the process quickly and effectively, including support at on-site meetings with stakeholders, provide advice and support as required.